Engraving ​Software Optimization

Your purchase entitles you to perpetual use of three licenses: one for your desktop, one for the PC connected to the engraver and a third for your notebook, to take home. You will receive free updates for one year. This is a license, not ​a subscription.

Your licenses are managed remotely and automatically; no dongles. We provide a license key embedded in a unique link that allows you to download and install the Vectric Cut2D Desktop ​engraving software.

Multiple engravers, multiple PCs, multiple years -- ONE license

When you replace a PC or choose to relocate the software to a different PC, follow ​this sequence:
(1) Uninstall the software from the ​old PC.
(2) Perform a fresh install on the new PC.
(3) During un-installation and installation, the software will connect to the licensing system to update the number of ​active installations.

If your software becomes corrupted, you can initiate a fresh installation. During installation, the software will connect to the licensing system, recognize that you are reinstalling software on the same PC, and permit ​the ​reinstallation.

For a lost or stolen PC that contains licensed Vectric software: Though we provide your Vectric license key, your software is registered directly with Vectric. Therefore, if a PC is lost, write to Vectric at sales@vectric.com, explain your situation, and they will ​assist you.

Hint: We strongly recommend setting up a shared email alias (e.g., engraver@yourorganization.com) for registrations. This ensures that multiple staff members can access historic emails, purchase engraving plastics on the e-store, manage the Vectric registration, access ​tutorials, etc.

This is particularly helpful when responsibilities shift or someone is on vacation, allowing others to seamlessly continue ​engraving operations.

One-Hour Training (Windows 10 ​& 11)
Purchased with machine: ​#TF $125
Purchased after shipment: ​#TFS $175
Training offer expires 120 days after ​invoice date.

Preparing for Your Training
We highly recommend that your network manager install the software before your training session or, if your problem involves initial installation, participate with you in the session. When you schedule your training, please let us know how many people will be attending and their general job title ​or background.

What Do We Support? Here's a list of the combinations of egravers, sofware and operating systems that we support.

After your training is completed, we still happily reply to a limited number of email questions, regarding problems that might occur. To help us help you in those instances, please provide ​this information:

• A concise, clear statement of ​the issue,
  
• screen shots, if ​applicable, or
  
• a short ​video, and,
  
• a photo of the ​engraved item.
  

Send your request and supporting documentation to:
support2025 ​@ ​scottmachinecorp.com

Please do not call. We review your request with our engineering group to ensure that you receive accurate, ​pragmatic responses.

We usually reply to your questions at the end of each workday. Only the original purchaser qualifies for this free support. In certain cases, we may deem that an additional paid training session is your ​best option.

If your PC has no internet access, you can download the software and license key to a connected PC. Transfer these files to a thumb drive (USB drive), and then upload the files to your ​isolated PC.

When you download the Vectric files, visit our registered user pages where you must download other essential files. Remember to print these web pages, because they show the step-by-step ​installation instructions.

Using a PC that isn't Internet enabled will be inconvenient because the software, instructions, training videos and Zoom support were intended to be deployed on a ​connected PC.

Further, we cannot assist you with the installation unless we can Zoom to the PC that is connected to the engraver. Consider further that we cannot have our usual "hands on" Zoom training session, where we operate the ​engraver together.